Refund and Return Policy

Returns within 30 days

To request a return under our commercial policy, you must do so within a maximum of 30 days after receiving the order.

For an item to be eligible for return, it must be in the same condition as received, with no signs of use or wear, accompanied by its tags, accessories, and, whenever possible, its original packaging.

You will also need to provide the receipt, order confirmation, or other proof of purchase.

To initiate the return process, please contact us at: info@noonseven.com

After reviewing your request, we will send you the necessary instructions to proceed with the return, including information regarding the address and shipping method.

When applicable, a return label may also be provided.

If you have any questions related to a return, you can contact us at info@noonseven.com.

Damaged, defective, or incorrect products

We recommend that you check your order as soon as you receive it.

If the item arrives damaged, has a defect, or if you received a different product from the one you ordered, please contact us as soon as possible.

Our team will analyze the situation and indicate the appropriate solution.

Whenever you contact us regarding a product issue, you may need to provide order information and photographs that allow us to assess the situation.

Exceptions and non-returnable items

Certain products may not be eligible for return under our 30-day commercial policy.

This may include, where applicable:

• customized products;
• items produced or modified specifically at the customer's request;
• special orders;
• items that, for reasons of hygiene or health protection, cannot be returned once opened or used, when permitted by applicable law;
• gift cards.

If you have any questions about the possibility of returning a particular product, we recommend that you contact us at info@noonseven.com before making the return.

The above exceptions do not limit any mandatory rights granted to you by applicable consumer protection legislation.

Exchanges

If you wish to exchange an item for another model, size, finish, or product, the simplest way to ensure the availability of the desired item is to request a return of the original product.

Once the return is accepted, you can place a new order separately for the item you wish to purchase.

This way, the new order can be processed independently of the previous return process.

Right of withdrawal — European Union

If your purchase is covered by European Union consumer protection legislation, you have the right to withdraw from the contract within the legal period of 14 days, without needing to state any reason.

The period generally starts from the date on which the customer, or a person indicated by them, physically receives the goods.

To exercise this right, you must clearly communicate your decision to cancel the purchase to us via: info@noonseven.com

The right of withdrawal provided for by applicable legislation is independent of the 30-day commercial return policy offered by Noon Seven.

During the legal period of withdrawal, the consumer can handle and examine the product to the extent necessary to determine its nature, characteristics, and functioning.

If the product has been used beyond what is necessary for this assessment, there may be liability for any decrease in its value, as provided by applicable legislation.

After communicating your decision to exercise the right of withdrawal, you must follow the return instructions provided by Noon Seven.

The legally provided exceptions to the right of withdrawal will continue to apply when they correspond to the type of product or service purchased.

Refunds

As soon as we receive your return, we will inspect the item.

After the analysis, you will be informed if the refund request has been approved.

When approved, the refund will be automatically issued via the same payment method used for the purchase, normally within up to 10 business days, without prejudice to any more favorable mandatory period for the consumer provided by applicable legislation.

After we issue the refund, the bank, financial institution, or card provider may require some additional time for the amount to appear in your account.

If more than 15 business days have passed since your refund was approved and the amount has not yet been received, please contact us at: info@noonseven.com

Return costs and instructions

The conditions regarding transportation costs associated with the return will depend on the reason for the return and the rights applicable to your purchase.

When a product is defective, arrives damaged, or does not correspond to the ordered item, we will contact you to indicate the appropriate procedure.

In all other situations, all conditions and any costs associated with the return will be communicated before the item is sent back to Noon Seven, in accordance with applicable legislation.

Contact

To request a return, report an issue with your order, or clarify any questions related to this policy, please contact us at: